Schell Games Player Support

Please select which game you’re playing, then select the issue that best describes the reason for your message. Choosing the correct form and including as much info as possible ensures the fastest response.

If you’re reaching out about Among Us VR or Among Us 3D, please note that we do not handle support for the original non-VR Among Us game. Support for the original Among Us is available at https://innersloth.zendesk.com/hc/en-us.

Thank you for taking the time to reach out.

Contact us about

Until You Fall

What can we help you with?

{"xsrfToken":"a27ae131fdd75e5603789141df8a7d675e699632_lout","branding":{"id":"1","key":"gsm","name":"Schell Games Player Support","portalBaseUrl":"/servicedesk/customer/portal/1"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to Schell Games Player Support","sharedPortalName":"Schell Games Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to Schell Games Player Support","sharedPortalName":"Schell Games Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#132fd2","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/17ec9327-b424-4817-af9b-c309e20939aa/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkMmQ3NWM3NS01NTc2LTRlYmUtYmUwNS00NzRiM2RiNTU4NjkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjE3ZWM5MzI3LWI0MjQtNDgxNy1hZjliLWMzMDllMjA5MzlhYSI6WyJyZWFkIl19LCJleHAiOjE3NDU4MzIzMDAsIm5iZiI6MTc0NTgzMTcwMH0.U96a6EbDWDMjXD8T0smD6hRFIUOaw_T4FnQHZQj2RP4&client=d2d75c75-5576-4ebe-be05-474b3db55869&height=300&mode=fit","bannerMediaApiFileId":"17ec9327-b424-4817-af9b-c309e20939aa","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"gsm","projectId":11843,"serviceDeskId":1,"name":"Schell Games Player Support","description":"Please select which game you’re playing, then select the issue that best describes the reason for your message. Choosing the correct form and including as much info as possible ensures the fastest response.\nIf you’re reaching out about Among Us VR or Among Us 3D, please note that we do not handle support for the original non-VR Among Us game. Support for the original Among Us is available at <a href=\"https://innersloth.zendesk.com/hc/en-us\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://innersloth.zendesk.com/hc/en-us</a>.\nThank you for taking the time to reach out.","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"19","name":"Appeal a Ban","descriptionHtml":"If you have been banned from AUVR and would like to appeal the ban, please fill out this form. A member of our player support team will review your case and get back to you. Please note, at this time we will only consider appeals for bans lasting more than three days. If your Ban Appeal expires in less than three days, we will be unable to take any action in regards to lifting your ban. You also must submit a ban appeal within 35 days of a ban being applied. After 35 days, all data is automatically deleted from our system and we cannot review the incident to remove a ban. Thank you for your understanding.","callToAction":"Appeal a Ban","introHtml":"","icon":12855,"iconUrl":"https://schellgames.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12855","groups":[1],"key":""},{"id":"51","name":"Billing and Purchases","descriptionHtml":"","callToAction":"Billing and Purchases","introHtml":"IEYTD3","icon":12841,"iconUrl":"https://schellgames.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12841","groups":[11],"key":""},{"id":"36","name":"Billing and Purchases","descriptionHtml":"","callToAction":"Billing and Purchases","introHtml":"Lost Recipes","icon":12841,"iconUrl":"https://schellgames.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12841","groups":[8],"key":""},{"id":"40","name":"Billing and Purchases","descriptionHtml":"","callToAction":"Billing and Purchases","introHtml":"Happy Atoms","icon":12841,"iconUrl":"https://schellgames.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12841","groups":[9],"key":""},{"id":"27","name":"Billing and Purchases","descriptionHtml":"","callToAction":"Billing and Purchases","introHtml":"IEYTD2","icon":12841,"iconUrl":"https://schellgames.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12841","groups":[6],"key":""},{"id":"23","name":"Billing and Purchases","descriptionHtml":"","callToAction":"Billing and Purchases","introHtml":"IEYTD","icon":12841,"iconUrl":"https://schellgames.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12841","groups":[5],"key":""},{"id":"32","name":"Billing and Purchases","descriptionHtml":"","callToAction":"Billing and Purchases","introHtml":"UYF","icon":12841,"iconUrl":"https://schellgames.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12841","groups":[7],"key":""},{"id":"49","name":"Billing and Purchases","descriptionHtml":"","callToAction":"Billing and Purchases","introHtml":"Other","icon":12841,"iconUrl":"https://schellgames.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12841","groups":[10],"key":""},{"id":"57","name":"Billing and Purchases","descriptionHtml":"","callToAction":"Billing and Purchases","introHtml":"Silent Slayer","icon":12841,"iconUrl":"https://schellgames.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12841","groups":[12],"key":""},{"id":"90","name":"Billing and Purchases","descriptionHtml":"","callToAction":"Billing and Purchases","introHtml":"Party Versus","icon":12841,"iconUrl":"https://schellgames.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12841","groups":[22],"key":""},{"id":"17","name":"Billing and Purchases","descriptionHtml":"","callToAction":"Billing and Purchases","introHtml":"","icon":12841,"iconUrl":"https://schellgames.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12841","groups":[1],"key":""},{"id":"94","name":"FAQ + Support","descriptionHtml":"Frequently Asked Questions\nQ: My space is getting rejected during Party Prep. What can I do? A: Unfortunately, not all rooms will work for playing Party Versus. We recommend playing in a rectangular space with one accessible corner, connected walls, and a reasonable amount of open space in your room.\nIf your current room isn’t working, try a different space. If you keep running into issues, please open a ticket on this page.\nQ: I keep hitting things in my room when I play, what can I do? A: Make sure your room is set up correctly; that your walls are where your walls are and that ALL your furniture is defined and labeled. Defining all of your furniture during Space Set-Up is important to make sure you can reach anything that appears during gameplay.\nIn the Room page of the Settings Menu you can change the Safeguard Sensitivity to be higher, allowing you to see your real-world environment fade in more as you approach a wall. If you’re in a darker room, we recommend you use a higher value.\nOn the other hand, if you want the real world to distract you LESS, set that Safeguard Sensitivity value to be lower.\nYou may also want to reposition your Party Lounge; for instance, if you sit too close to a corner of your room, some UI elements may be obscured by your defined furniture or walls.\nQ: Something seems off with my avatar. What can I do? A: Crouching weirdly or not at all? When prompted, make sure you calibrate your height while standing.\nArms purple? Make sure you've edited your avatar recently so any updates have taken effect. If you’re also seeing an error around “authentication”, don’t see your profile picture in our Party Prep, or see a pop-up when trying to matchmake, there might be an outage with some Meta services.\nQ: I’m not sure how to play a minigame. A: Once your party has chosen a minigame to play, you’ll see your spaces come together. Before you pull your party rope to start playing, make sure you read the poster that’s floating next to it; that breaks down how the game works. You’ll also see a time limit, general scoring information, and who is on which teams when applicable.\nStill confused? Ask other partygoers; they might have valuable strategies or tips to try out.\nQ: I don’t want to play with strangers. Can I just invite friends to play with me? A: Yes! If you want to invite a friend specifically, you can use the HOST postcard to host a private lobby, and send your friend the Party Code which they can enter using the JOIN postcard in-game.\nQ: How can I matchmake and play with other people? A: Once you’ve finished Party Prep and are on your Party Lounge, you can use one of three postcards to matchmake:\nThe FIND postcard will matchmake you with other players in Public parties, or start you in a Public party.\nIf you HOST a party, you can use the Party Menu to make it Public; otherwise, it will be Private, and players can only JOIN a party if you give them the code.\nIf you've already voted on a game mode, your party has started as Private. But if you have fewer than 4 players and want new people to join, the host player can END PARTY, keeping the same players in together in one session, then use the same Party Menu to change the party to Public. New users should then be able to matchmake in or join.\nQ: A player online is bothering me. What can I do? A: You can mute them using the Party Menu, the Host can Kick them out, and you can report players by pressing the Quest button and selecting Report Abuse in your headset’s universal menu. Remember: if you ever feel unsafe, leave the party!\nQ: I’m streaming the game. What should I keep in mind? A: Want to hide your lobby code on your cast? Enable “Streamer Mode” in the Safety section of the settings menu. That will hide your code.\nStill have questions? Send us a message below.","callToAction":"FAQ + Support","introHtml":"Party Versus","icon":12825,"iconUrl":"https://schellgames.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12825","groups":[22],"key":""},{"id":"62","name":"HoloLAB Champions Key Request","descriptionHtml":"HoloLAB Champions - EDU special! Please complete the form to get your free Steam key.\nFor information about how to redeem your free Steam key, please visit <a href=\"https://hololabchampions.schellgames.com/support/#redeem\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://hololabchampions.schellgames.com/support/#redeem</a>","callToAction":"HoloLAB Champions Key Request","introHtml":"HoloLAB Champions","icon":12818,"iconUrl":"https://schellgames.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12818","groups":[10],"key":""},{"id":"15","name":"Marketing Inquiry","descriptionHtml":"","callToAction":"Marketing Inquiry","introHtml":"","icon":12847,"iconUrl":"https://schellgames.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12847","groups":[1],"key":""},{"id":"82","name":"Marketing Inquiry","descriptionHtml":"","callToAction":"Marketing Inquiry","introHtml":"Puzzle Sculpt","icon":12847,"iconUrl":"https://schellgames.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12847","groups":[19],"key":""},{"id":"52","name":"Marketing Inquiry","descriptionHtml":"","callToAction":"Marketing Inquiry","introHtml":"IEYTD3","icon":12847,"iconUrl":"https://schellgames.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12847","groups":[11],"key":""},{"id":"44","name":"Marketing Inquiry","descriptionHtml":"","callToAction":"Marketing Inquiry","introHtml":"Lost Recipes","icon":12847,"iconUrl":"https://schellgames.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12847","groups":[8],"key":""},{"id":"43","name":"Marketing Inquiry","descriptionHtml":"","callToAction":"Marketing Inquiry","introHtml":"UYF","icon":12847,"iconUrl":"https://schellgames.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12847","groups":[7],"key":""},{"id":"41","name":"Marketing Inquiry","descriptionHtml":"","callToAction":"Marketing Inquiry","introHtml":"IEYTD","icon":12847,"iconUrl":"https://schellgames.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12847","groups":[5],"key":""},{"id":"42","name":"Marketing Inquiry","descriptionHtml":"","callToAction":"Marketing Inquiry","introHtml":"IEYTD2","icon":12847,"iconUrl":"https://schellgames.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12847","groups":[6],"key":""},{"id":"45","name":"Marketing Inquiry","descriptionHtml":"","callToAction":"Marketing Inquiry","introHtml":"Happy Atoms","icon":12847,"iconUrl":"https://schellgames.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12847","groups":[9],"key":""},{"id":"50","name":"Marketing Inquiry","descriptionHtml":"","callToAction":"Marketing Inquiry","introHtml":"Other","icon":12847,"iconUrl":"https://schellgames.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12847","groups":[10],"key":""},{"id":"91","name":"Marketing Inquiry","descriptionHtml":"","callToAction":"Marketing Inquiry","introHtml":"Party Versus","icon":12847,"iconUrl":"https://schellgames.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12847","groups":[22],"key":""},{"id":"58","name":"Marketing Inquiry","descriptionHtml":"","callToAction":"Marketing Inquiry","introHtml":"Silent Slayer","icon":12847,"iconUrl":"https://schellgames.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12847","groups":[12],"key":""},{"id":"53","name":"Report a Bug or Crash","descriptionHtml":"","callToAction":"Report a Bug or Crash","introHtml":"IEYTD3","icon":12850,"iconUrl":"https://schellgames.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12850","groups":[11],"key":""},{"id":"83","name":"Report a Bug or Crash","descriptionHtml":"","callToAction":"Report a Bug or Crash","introHtml":"Puzzle Sculpt","icon":12850,"iconUrl":"https://schellgames.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12850","groups":[19],"key":""},{"id":"92","name":"Report a Bug or Crash","descriptionHtml":"","callToAction":"Report a Bug or Crash","introHtml":"Party Versus","icon":12850,"iconUrl":"https://schellgames.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12850","groups":[22],"key":""},{"id":"20","name":"Report a Bug or Crash","descriptionHtml":"Please select the issue that best describes the reason for your message. Choosing the correct form and including as much info as possible ensures the fastest response.","callToAction":"Report a Bug or Crash","introHtml":"IEYTD","icon":12850,"iconUrl":"https://schellgames.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12850","groups":[5],"key":""},{"id":"24","name":"Report a Bug or Crash","descriptionHtml":"","callToAction":"Report a Bug or Crash","introHtml":"IEYTD2","icon":12850,"iconUrl":"https://schellgames.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12850","groups":[6],"key":""},{"id":"29","name":"Report a Bug or Crash","descriptionHtml":"","callToAction":"Report a Bug or Crash","introHtml":"UYF","icon":12850,"iconUrl":"https://schellgames.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12850","groups":[7],"key":""},{"id":"37","name":"Report a Bug or Crash","descriptionHtml":"","callToAction":"Report a Bug or Crash","introHtml":"Happy Atoms","icon":12850,"iconUrl":"https://schellgames.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12850","groups":[9],"key":""},{"id":"33","name":"Report a Bug or Crash","descriptionHtml":"","callToAction":"Report a Bug or Crash","introHtml":"Lost Recipes","icon":12850,"iconUrl":"https://schellgames.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12850","groups":[8],"key":""},{"id":"46","name":"Report a Bug or Crash","descriptionHtml":"Please enter which game you are contacting us about.","callToAction":"Report a Bug or Crash","introHtml":"Other","icon":12850,"iconUrl":"https://schellgames.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12850","groups":[10],"key":""},{"id":"59","name":"Report a Bug or Crash","descriptionHtml":"","callToAction":"Report a Bug or Crash","introHtml":"Silent Slayer","icon":12850,"iconUrl":"https://schellgames.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12850","groups":[12],"key":""},{"id":"10","name":"Report a Bug or Crash","descriptionHtml":"","callToAction":"Report a Bug or Crash","introHtml":"","icon":12850,"iconUrl":"https://schellgames.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12850","groups":[1],"key":""},{"id":"54","name":"Suggestions and Feedback","descriptionHtml":"","callToAction":"Suggestions and Feedback","introHtml":"IEYTD3","icon":12840,"iconUrl":"https://schellgames.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12840","groups":[11],"key":""},{"id":"16","name":"Suggestions and Feedback","descriptionHtml":"","callToAction":"Suggestions and Feedback","introHtml":"","icon":12840,"iconUrl":"https://schellgames.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12840","groups":[1],"key":""},{"id":"22","name":"Suggestions and Feedback","descriptionHtml":"","callToAction":"Suggestions and Feedback","introHtml":"IEYTD","icon":12840,"iconUrl":"https://schellgames.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12840","groups":[5],"key":""},{"id":"26","name":"Suggestions and Feedback","descriptionHtml":"","callToAction":"Suggestions and Feedback","introHtml":"IEYTD2","icon":12840,"iconUrl":"https://schellgames.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12840","groups":[6],"key":""},{"id":"31","name":"Suggestions and Feedback","descriptionHtml":"","callToAction":"Suggestions and Feedback","introHtml":"UYF","icon":12840,"iconUrl":"https://schellgames.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12840","groups":[7],"key":""},{"id":"39","name":"Suggestions and Feedback","descriptionHtml":"","callToAction":"Suggestions and Feedback","introHtml":"Happy Atoms","icon":12840,"iconUrl":"https://schellgames.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12840","groups":[9],"key":""},{"id":"84","name":"Suggestions and Feedback","descriptionHtml":"","callToAction":"Suggestions and Feedback","introHtml":"Puzzle Sculpt","icon":12840,"iconUrl":"https://schellgames.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12840","groups":[19],"key":""},{"id":"35","name":"Suggestions and Feedback","descriptionHtml":"","callToAction":"Suggestions and Feedback","introHtml":"Lost Recipes","icon":12840,"iconUrl":"https://schellgames.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12840","groups":[8],"key":""},{"id":"48","name":"Suggestions and Feedback","descriptionHtml":"","callToAction":"Suggestions and Feedback","introHtml":"Other","icon":12840,"iconUrl":"https://schellgames.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12840","groups":[10],"key":""},{"id":"93","name":"Suggestions and Feedback","descriptionHtml":"","callToAction":"Suggestions and Feedback","introHtml":"Party Versus","icon":12840,"iconUrl":"https://schellgames.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12840","groups":[22],"key":""},{"id":"60","name":"Suggestions and Feedback","descriptionHtml":"","callToAction":"Suggestions and Feedback","introHtml":"Silent Slayer","icon":12840,"iconUrl":"https://schellgames.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12840","groups":[12],"key":""},{"id":"85","name":"Technical Support","descriptionHtml":"","callToAction":"Technical Support","introHtml":"Puzzle Sculpt","icon":12825,"iconUrl":"https://schellgames.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12825","groups":[19],"key":""},{"id":"55","name":"Technical Support","descriptionHtml":"","callToAction":"Technical Support","introHtml":"IEYTD3","icon":12825,"iconUrl":"https://schellgames.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12825","groups":[11],"key":""},{"id":"25","name":"Technical Support","descriptionHtml":"","callToAction":"Technical Support","introHtml":"IEYTD2","icon":12825,"iconUrl":"https://schellgames.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12825","groups":[6],"key":""},{"id":"30","name":"Technical Support","descriptionHtml":"","callToAction":"Technical Support","introHtml":"UYF","icon":12825,"iconUrl":"https://schellgames.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12825","groups":[7],"key":""},{"id":"34","name":"Technical Support","descriptionHtml":"","callToAction":"Technical Support","introHtml":"Lost Recipes","icon":12825,"iconUrl":"https://schellgames.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12825","groups":[8],"key":""},{"id":"21","name":"Technical Support","descriptionHtml":"","callToAction":"Technical Support","introHtml":"IEYTD","icon":12825,"iconUrl":"https://schellgames.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12825","groups":[5],"key":""},{"id":"38","name":"Technical Support","descriptionHtml":"","callToAction":"Technical Support","introHtml":"Happy Atoms","icon":12825,"iconUrl":"https://schellgames.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12825","groups":[9],"key":""},{"id":"47","name":"Technical Support","descriptionHtml":"","callToAction":"Technical Support","introHtml":"Other","icon":12825,"iconUrl":"https://schellgames.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12825","groups":[10],"key":""},{"id":"11","name":"Technical Support","descriptionHtml":"","callToAction":"Technical Support","introHtml":"","icon":12825,"iconUrl":"https://schellgames.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12825","groups":[1],"key":""},{"id":"61","name":"Technical Support","descriptionHtml":"","callToAction":"Technical Support","introHtml":"Silent Slayer","icon":12825,"iconUrl":"https://schellgames.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12825","groups":[12],"key":""},{"id":"96","name":"Upcoming Release General Questions","descriptionHtml":"","callToAction":"Upcoming Release General Questions","introHtml":"","icon":12999,"iconUrl":"https://schellgames.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12999","groups":[1],"key":""},{"id":"5","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"Request received from your email support channel.","icon":12832,"iconUrl":"https://schellgames.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12832","groups":[],"key":""},{"id":"2","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"Choose this if you have questions about licensing or billing.","icon":12841,"iconUrl":"https://schellgames.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12841","groups":[],"key":""},{"id":"4","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"Don't see what you're looking for? Select this option and we'll help you out.","icon":12854,"iconUrl":"https://schellgames.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12854","groups":[],"key":""},{"id":"3","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"Trying out our product and want more information? Select this and we'll be happy to answer your questions.","icon":12846,"iconUrl":"https://schellgames.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12846","groups":[],"key":""},{"id":"6","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"Tell us the problems you're experiencing.","icon":12850,"iconUrl":"https://schellgames.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12850","groups":[],"key":""},{"id":"28","name":"Report a Bug or Crash","descriptionHtml":"","callToAction":"Report a Bug or Crash","introHtml":"UYF","icon":12850,"iconUrl":"https://schellgames.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12850","groups":[],"key":""},{"id":"14","name":"Report Inappropriate Behavior","descriptionHtml":"","callToAction":"Report Inappropriate Behavior","introHtml":"","icon":12823,"iconUrl":"https://schellgames.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12823","groups":[],"key":""},{"id":"56","name":"Rift Replacement Key Request","descriptionHtml":"Among Us VR (AUVR) will no longer be supported on Rift headsets and thus will not be available for purchase on the Oculus Rift store as of Wednesday, October 4, 2023. If previously purchased, the game will still remain in your Meta store library and be available to play, however no further updates or support will be rolled out for this platform. You will only be able to matchmake with other users on the Rift platform.\nAUVR will, however, continue to be supported on SteamVR, which is compatible with Rift headsets. If you have previously purchased AUVR on Rift and would like to continue playing, please fill out the form below and submit all required materials in order to be eligible to receive a Steam key. Please note we are only able to provide one Steam key per copy of AUVR purchased for the Rift, and proof-of-purchase is required.\nPlease note all requests for Steam keys must be made no later than October 20, 2023 and only purchases completed between November 10, 2022 through September 6, 2023, will be honored.","callToAction":"Rift Replacement Key Request","introHtml":"AUVR","icon":12818,"iconUrl":"https://schellgames.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12818","groups":[],"key":""},{"id":"7","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"Let us know your idea for a new feature.","icon":12840,"iconUrl":"https://schellgames.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12840","groups":[],"key":""},{"id":"8","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"See a place where we can do better? We're all ears.","icon":12844,"iconUrl":"https://schellgames.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12844","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"Among Us 3D"},{"id":5,"name":"I Expect You To Die"},{"id":6,"name":"I Expect You To Die 2"},{"id":11,"name":"I Expect You To Die 3"},{"id":22,"name":"Party Versus"},{"id":7,"name":"Until You Fall"},{"id":8,"name":"Lost Recipes"},{"id":9,"name":"Happy Atoms"},{"id":12,"name":"Silent Slayer: Vault of the Vampire"},{"id":19,"name":"Puzzle Sculpt"},{"id":10,"name":"Other Games"}],"orderMapping":{"7":[32,29,30,31,43],"5":[23,20,21,22,41],"21":[17],"10":[62,50,49,48,47,46],"6":[24,25,26,27,42],"8":[33,34,35,36,44],"9":[37,38,39,40,45],"19":[85,84,83,82],"12":[61,60,59,58,57],"3":[11,10,7,17,15],"11":[55,54,53,52,51],"1":[96,10,11,16,17,15,19],"4":[5],"22":[94,93,92,91,90],"2":[5,2,4]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SGPS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkMmQ3NWM3NS01NTc2LTRlYmUtYmUwNS00NzRiM2RiNTU4NjkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTExODQzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDU4MzI5MDAsIm5iZiI6MTc0NTgzMTcwMH0.LHHRCgClV2Z2Ygh5FtKz8JJE7E1e8klvbnFfs484FCs","targetCollection":"upload-project-11843","endpointUrl":"https://api.media.atlassian.com","clientId":"d2d75c75-5576-4ebe-be05-474b3db55869","tokenDurationInMins":20}},"sharedPortal":{"name":"Schell Games Help Center","description":"Welcome to the help center - we're here to help! Raise a request from the options provided.","kbs":{"kbEnabled":false,"kbLinkDomainURLs":[]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}